[Update 6: Best Buy cancels pre-orders] The Samsung Galaxy Fold’s launch has been delayed in China, Singapore, and Spain ~ XDA

Update 6 (5/24/19 @ 11:19 AM ET): Best Buy has decided to cancel all pre-orders for the Samsung Galaxy Fold.

Update 5 (5/15/19 @ 4:25 PM ET): A new report outlines some of the possible changes Samsung is making to the Galaxy Fold before they re-release it (Below).

Update 4 (5/7/19 @ 12:07 AM ET): Samsung has informed users that they still do not have an anticipated ship date for the Fold.

Update 3 (4/24/19 @ 11:19 ET): AT&T has begun notifying Galaxy Fold pre-orderers that the new ship date is June 13th. More details below.

Update 2 (4/23/19 @ 2:09 ET): Reuters is reporting that Samsung is retrieving all Galaxy Fold units that were given out to reviewers. This wasn’t much of a secret and some reviewers have come forward to reveal that the loan period was only 10 days anyway (tomorrow being day 10).

Update 1 (4/22/19 @ 1:45 ET): After confirming the delay in a few countries, Samsung has now put out an official statement to confirm the global launch delay of the Galaxy Fold. More details below the original article.

If you’ve been following the Samsung Galaxy Fold news last week, you know how much of a roller coaster it was. The week started off with reviewers glowing about the innovative device, but just a couple of days later, major display issues occurred. Several reviewers experienced very bad display glitches, some of which may have been caused by the user. It appears these issues have caused a launch delay, at least in a few countries right now.

Samsung Galaxy Fold XDA Forum

When the display issues first popped up, many people automatically assumed a launch delay would be in order. However, Samsung quickly reiterated that the April 26th launch plans would not be changed in the U.S. Unfortunately, that’s not the case in China, Singapore, and Spain. Launch events scheduled for this week in the countries have been postponed. An official statement from Samsung said:

“In light of the recent feedback on a limited number of Galaxy Fold media review units, Samsung is taking the time to ensure that the Galaxy Fold units are in optimum shape for your experience at the event.”

An official delay has not been announced for the U.S., but The Wall Street Journal is reporting that the release will be delayed as well. Samsung has not confirmed this news. WSJ says the new rollout is expected to be in the “coming weeks.”

We don’t know the exact cause of this delay. The obvious reason would seem to be investigating the screen issues, but it’s also possible that Samsung is using this time to more clearly label the display warning. A few reviewers removed the top layer of the display since there was no warning label. T-Mobile in the U.S. seems to have a warning on the display, but it seems other regions do not. We will follow this story to see if more Galaxy Fold delays are announced.

Source 1: SamMobile Source 2: Channel News Asia Source 3: hipertextual

Update 1: Global delay confirmed

Samsung has put out a statement to confirm the global launch delay of the Galaxy Fold. Here is an excerpt:

To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.

The statement goes on to say that they will “take measures to strengthen the display protection,” which will be very important in preventing these issues from happening again. “Coming weeks” is a vague timeframe that can really mean anything. Hopefully, the company can get things figured out in a reasonable amount of time. Read the full statement linked below.

Source: Samsung Newsroom

Update 2: Retrieving all units

Samsung is retrieving review units which were originally intended to be 10-day loaners. This was reported by Reuters and corroborated by several reviewers.

Additional context: these phones were 10 day loaners. Tomorrow is day 10.

— Mark Gurman (@markgurman) April 23, 2019

Source: Reuters

Update 3: New ship date?

Samsung did not give any information about a new ship date in their launch delay statement, but AT&T has told customers that June 13th is the new date. The Verge reports that Samsung is not announcing any updates at this time, but AT&T did confirm June 13th is “the date the company is telling its customers.” That doesn’t necessarily guarantee that June 13th is the official ship date. We’ll have to wait and see if any other carriers or Samsung shares more news.

https://twitter.com/theunlockr/status/1120825652238802944

Source: The Verge

Update 4: Samsung updates users on the status of the Galaxy Fold

Samsung has sent emails to owners who have thus far kept their Galaxy Fold orders informing them that the company has not yet confirmed a new ship date yet. Samsung will automatically cancel any order from users who do not respond to the email by May 31st. The full email can be seen below.

Update 5: Possible design changes

Everyone has been wondering what Samsung will do to fix the issues with the Galaxy Fold. According to a new report, we have some possible ideas. Samsung is said to have tucked the infamous protective display layer into the body. This will make it less tempting for users to peel. They are also trying to reduce the size of the gap in the hinge that can allow debris to enter the frame. The report claims these improvements are being tested in South Korea and a new launch date could be announced this month.

Source: yunhap.news Via: SamMobile