In what will possibly the worst setback to Samsung in recent years, the company has decided to recall all Samsung Galaxy Note 7 devices sold worldwide till now, along with halting the sales of the flagship device until the issue is resolved.
Earlier reports mentioned that Note 7 shipments in certain regions were delayed due to quality testing. And today, in a statement published at Samsung’s official Press Room, the company has mentioned that it has found an issue during the quality testing. Specifically, 35 incidents of faulty phones were reported worldwide, and according to CNN, Samsung’s investigation has given them a figure of 24 devices with problems for every million sold.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Samsung has voluntarily promised to replace all Galaxy Note 7 device’s sold so far for free, the sales figure of which CNN reports to be pegged around 2.5 Million units sold worldwide. CNN’s report also mentions that the recall procedure will take two weeks to prepare and the date of availability of the new product will vary by country. At a news conference, company executives declined to comment on exactly how much replacing all the devices would cost the company, but with each phone retailing upwards of $850, the math does not look pretty.
While speaking in percentages, the number of affected devices is very low. But this was high enough for Samsung to initiate a total recall. Customers who are worried about the battery should contact the nearest Samsung service center. It is our personal request to users to not panic as the numbers are low, but still exercise caution as the issue is grave.
We respect Samsung taking a proactive approach to an issue which could have lethal repercussions. With the new iPhone release just around the corner and the Note 7 going on strong in sales, we realize this decision would not have been an easy one, and we appreciate them taking their responsibility seriously.
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